Refund and Returns Policy

Last Updated: 2024.01.12

Thank you for shopping at IGROTUM. We are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • You have 30 days from the date of delivery to initiate a return.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Returns must include the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7-10 business days.

Non-Returnable Items

  • Items that have been used, damaged by the customer, or customized are not eligible for return.
  • Clearance or sale items are non-refundable.

Return Shipping

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

Exchanges

  • If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of receiving the item to arrange an exchange.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

We are here to assist you and ensure your satisfaction with every purchase.